When returning Underwear, you need to make sure the following guidelines outlined below meet undergarment hygiene laws:
> Unworn ✅
> Not Washed (no odours) ✅
> In Original Packaging + Tags ✅
> Within our 30 day exchange period ✅
All returned orders are thoroughly inspected. If any conditions above fail during the product inspection your order will be returned to your original shipping address (unless faulty).
Exchanges: shipping fee is payable when you exchange your item, this covers postage from our warehouse back to your shipping address. If you would like to exchange any of your products, you can do so via our exchange/return portal. To create a return please visit our exchange/return portal located here.
Restocking fee: There is no restocking fee for exchanging to another size, style or colour. When returning for a refund a 20% restocking fee will apply.