We want to keep you happy and will do what we can to achieve this. All you need to do is fill out our return form located here. This is the quickest and easiest way to return your item for refund or exchange.
If you prefer to swap your underwear for another size, colour or style you can do this by filling out the returns form above.
Once you fill out the return form above we'll in return email you an RRF along with our returns address and some further helpful information on how to return your order safely and successfully to our warehouse.
There is a small return delivery charge from our warehouse back to your shipping address for exchanges.
When returning Underwear, we need to make sure the following guidelines outlined below meet undergarment hygiene laws. You need to make sure everything is:
> Unworn ✅
> Not Washed (no odours) ✅
> In Original Packaging + Tags ✅
> Within our 30 day exchange period ✅
Packs: for example 6 packs need to be returned as received in original qty condition. We cannot accept partial returns of packeted products. This only applies to products pre-packed in a single packet and not for packs delivered in single packs.
