Welcome to Frank and Beans Underwear Help Centre
Frequently Asked Questions
Frank and Beans are located down under in Sydney Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this list of answers to commonly asked questions about ordering, delivery / shipping, payment, returns and other general enquiries. This knowledge base of FAQ's will give you all the info you'll ever need right here at your fingertips. The answers to your burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.
If you can't find the answers you need, please contact us. We'll be very happy to help in any way we can.
- I forgot to enter my coupon code after submitting my order
- I can't find my order number?
- I want to order something that is out of stock, how do I get onto your preorder backorder list?
- How secure is your checkout?
- How long will it take until my order arrives?
- Can I change my order after it has been placed?
- Can I change my delivery address?
- What happens if i wont be home for delivery?
- How do I track my order?
- I don't see Klarna on the checkout page?
- I'm having trouble checking out with PayPal?
- I don't have Paypal, can I still buy?
- How does Afterpay work?
- Can I use Zip to make a purchase?
- What payment methods are accepted?
- How long will it take to process my return?
- What are your return rules and conditions?
- Can I return a sale item for a refund?
- Is there paperwork to include with my return?
- What is your return address?
- How do I return my underwear?
- I'm interested in modelling for Frank and Beans Underwear
- Influencers who want to work or collaborate with us
- How do I check my eGift Card Balance
- How do I enter my discount voucher / code?
- Where do you stand on human rights issues?
- Press and media enquiries